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Fixxy Driver

Legal

Terms of Service

Draft for review. Last updated November 9, 2026.

These terms cover your use of the Fixxy Driver website, dealer portal, drivers, Fixxy cloud and the Ask Fixxy assistant (together, the "Service"). Fixxy Driver is run by Papaya Web Services LLC, a Wyoming limited liability company ("we", "us"). By creating an account, starting a demo or buying a license, you agree to these terms, our License Policy, our Refund Policy and our Privacy Policy.

1. Who can use the Service

The Service is for businesses. Accounts, demos and licenses are for Control4 dealers and their staff who install and service Control4 systems. You must be at least 18 and have authority to bind the company you sign up for. If you accept these terms for a company, "you" means that company. We may ask for proof that you're an authorized dealer, and we may refuse or close an account at our discretion.

2. Your account

  • Give accurate information and keep it current.
  • Keep your password private. If you sign in with Google, keeping that Google account secure is part of keeping your Fixxy account secure.
  • You're responsible for everything done under your account, including by staff you add.
  • Tell us right away at support@fixxydriver.com if you think someone else has accessed your account.

3. Buying licenses

  • Prices are in US dollars and shown before you pay. Sales tax is added where required.
  • Payments are processed by Stripe. We don't receive or store your full card number.
  • An order is accepted when payment succeeds. Licenses and downloads then appear in your portal and we email a receipt.
  • We can change prices at any time. A price change never affects a license you've already paid for.
  • If a price on the site is clearly wrong, we can cancel the order and refund it in full before or after delivery.
  • One promo code per order. Codes have no cash value, can't be resold, and may expire or be limited to certain drivers or accounts.

4. Licenses, demos and refunds

Drivers are licensed, not sold. What a license lets you do, how demos work, and how activation and updates work are in the License Policy. Refunds are covered by the Refund Policy.

5. Your clients

You install our drivers in your clients' homes and businesses, so you are responsible for that relationship. In particular:

  • You decide whether a driver fits a project and you install, program and support it.
  • Before you link a client's project to the Fixxy cloud, use remote support, or install a driver that sends data to an outside service (such as an AI driver), you must have your client's permission and tell them what the driver does.
  • Our agreement is with you. Your clients are not parties to it and have no rights under it.

6. Fixxy Cloud Driver and remote support

When you link a project, the Fixxy Cloud Driver checks in with our servers to keep licenses current, report which Fixxy drivers are installed and offer updates. If you open a remote diagnose or fix session, commands you send run on the client's controller. You are responsible for the commands you send and for having permission to connect to that system. You can unlink a project at any time from the portal or the driver.

7. Ask Fixxy (AI assistant)

  • Ask Fixxy is an AI assistant. Its answers are generated by an AI model and can be wrong or out of date. Check anything important against the driver documentation, and test changes before relying on them in a client's system.
  • Don't enter passwords, payment card numbers, or private information about your clients.
  • Your messages are sent to our AI providers to produce answers and are saved so we can provide support and improve the assistant. See the Privacy Policy.
  • Ask Fixxy can take limited actions for you, like starting a demo, requesting a driver, releasing a license or opening a support ticket. It only acts on your own account.
  • We may limit or turn off the assistant at any time.

8. AI-powered drivers

Some drivers, like AI Concierge, connect the controller to an outside AI provider using an API key that you or your client supply. Those requests go from the controller to the provider under that provider's terms, and the provider bills the key owner directly. AI responses can be wrong. Don't use an AI driver as the only control for locks, alarms, safety devices or anything where a mistake could cause injury or property damage.

9. Acceptable use

You agree not to:

  • copy, share, resell or publish drivers, license keys or license tokens, except as the License Policy allows;
  • decompile, modify or bypass the license check in any driver;
  • abuse demos, for example by opening extra accounts to restart them;
  • scrape the site, probe or overload our servers, or try to access accounts or data that aren't yours;
  • use the request board, tickets or assistant to post anything unlawful, abusive or misleading;
  • use the Service to break any law, or to violate Control4, Snap One or any third party's terms.

10. Requests, feedback and the request board

Driver requests and votes on the request board are public, except for your contact details. If you send us ideas or feedback, we may use them freely without paying you or giving you credit. We don't promise to build any requested driver.

11. Third-party products and services

Fixxy Driver is independent. We are not affiliated with or endorsed by Snap One, Control4, Apple, Samsung, Ring, Wolfpack or any other company whose products our drivers work with. Their names and trademarks belong to them and are used only to describe compatibility. Our drivers depend on those products, apps and services, which can change without notice. If a third party changes something and a feature stops working, we'll make reasonable efforts to update the driver, but we can't guarantee it.

12. Our property

We and our licensors own the Service, the drivers, the website content, the Fixxy name and logos. These terms don't give you any rights in them except the license described in the License Policy.

13. Availability and changes to the Service

We work to keep the Service running, but we don't guarantee it will always be available or error free. We may change, add or remove features, and stop selling a driver. Stopping sales of a driver doesn't cancel licenses you already own.

14. Disclaimer

EXCEPT AS STATED IN THE LICENSE POLICY AND REFUND POLICY, THE SERVICE AND ALL DRIVERS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T WARRANT THAT ANY DRIVER WILL WORK WITH EVERY DEVICE, FIRMWARE OR CONTROL4 OS VERSION, OR THAT AI OUTPUT WILL BE ACCURATE.

15. Limit of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, WE WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, SERVICE CALLS, LABOR COSTS OR CLIENT CLAIMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM. SOME PLACES DON'T ALLOW THESE LIMITS, SO THEY APPLY ONLY AS FAR AS THE LAW ALLOWS.

16. Indemnity

You'll defend and indemnify us against claims, losses and costs (including reasonable attorney fees) brought by your clients or other third parties that arise from your installations, your programming, your use of remote support, your breach of these terms, or your failure to get a client's permission where these terms require it.

17. Suspension and termination

You can stop using the Service at any time and ask us to close your account. We can suspend or close an account, or disable licenses, if you break these terms or the License Policy, don't pay, or file a chargeback for a valid charge. If we close your account without cause, licenses you've paid for keep working on the projects where they're activated. Sections 9 through 12 and 14 through 19 survive termination.

18. Disputes

These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Any dispute will be heard only in the state or federal courts located in Wyoming, and both sides consent to those courts. Either side may instead bring a claim in small claims court where it qualifies. Claims must be brought individually, not as part of a class or representative action. Before filing anything, please email support@fixxydriver.com and give us 30 days to try to resolve it.

19. General

  • We may update these terms. We'll post the new version here with a new date, and email account holders about material changes at least 14 days before they take effect. Using the Service after that means you accept them.
  • These terms, the License Policy, the Refund Policy and the Privacy Policy are the whole agreement between us about the Service.
  • If any part is found unenforceable, the rest stays in effect.
  • Not enforcing a term isn't a waiver of it.
  • You can't assign this agreement without our written consent. We can assign it as part of a merger, sale or reorganization.
  • Neither side is responsible for delays caused by events outside its reasonable control.

20. Contact

Papaya Web Services LLC, doing business as Fixxy Driver. Email support@fixxydriver.com.