License Policy

This License Policy is part of the Terms of Service. It explains what you get when you buy or demo a Fixxy Driver driver from Papaya Web Services LLC ("we", "us"). Drivers are licensed, not sold.

1. The license

Each paid license gives your company a perpetual, non-exclusive, non-transferable right to install and run one copy of the driver in one Control4 project, for that project's owner. "Project" means one Control4 system with one primary controller. If a product is a bundle (for example, the Apple TV Driver includes Streaming Search and Custom Mini App), one license covers every driver in the bundle on that same project.

2. Who can hold a license

Licenses are sold to Control4 dealers for installation in their clients' projects. Your client can use the driver as part of their system, but the license stays on your account. You can't resell a license on its own or move it to another dealer's account without our written OK. If a client changes dealers, contact us and we'll move the license to the new dealer.

3. Activation

A license activates when you enter its key in the driver or link the project to the Fixxy cloud. It then locks to the project's primary controller. The driver checks in with our servers about once a day to confirm the license and look for updates.

• If our servers can't be reached, a paid driver keeps working. It picks up updates and any license change (like a refund or a revocation) the next time it connects. Demos still end on their date.
• An unlicensed or expired driver goes quiet. It never deletes your programming, bindings or settings.

4. Moving a license

If a controller is replaced or a project is rebuilt, use Release in your portal and activate the license on the new controller. If that doesn't work, open a support ticket. We'll move a license in reasonable cases, but a license can't run on more than one project at a time.

5. Updates

Every update to a driver you own is free for as long as we publish that driver. We may offer a Beta channel for dealers who opt in. Beta releases may have bugs and aren't covered by any promise of fitness. We may release an update to some projects first and roll it back if there's a problem. You decide when to install an update in Composer.

6. Demos

Any verified dealer can try a driver free for 30 days on one project. A demo runs every feature. When it ends, the driver goes quiet until you buy a license. Buy before it ends and the demo turns into the full license on the same project, with nothing to reinstall. After it ends, buy a license and enter the new key. One demo per driver per dealer unless we extend it. Demos are for evaluation; using repeated demos or extra accounts to avoid paying is a breach of this policy.

7. Free drivers

Some drivers, like the Fixxy Cloud Driver, are free to verified dealers. Free drivers are covered by this policy except the parts about payment and refunds. We may change a free driver to paid in the future, but we'll give at least 30 days' notice, and projects already using it will keep working.

8. What you can't do

• Run a driver in more projects than you have licenses for.
• Share license keys or tokens, or post driver files publicly.
• Decompile, reverse engineer, modify or create derivative works of a driver, except as far as the law expressly allows despite this limit.
• Remove or bypass the license check, or interfere with check-ins.
• Use a driver to build a competing driver.

If a license is shared, tampered with, or tied to a chargeback, we can disable it. We'll try to contact you first unless the misuse is obvious.

9. Refunds

Refunds are covered by the Refund Policy. When a license is refunded, it is cancelled and the driver goes quiet on its controller.

10. Third-party products

Drivers work with products and services made by others, like Control4, Apple, Samsung, Ring and streaming apps. Those companies can change their products at any time. Our support covers our driver, not the third-party device, app, or the client's network. We're not affiliated with Snap One, Control4 or any of those companies.

11. Not for life safety

Drivers aren't designed or tested for life-safety, medical, security-critical or emergency use. Don't rely on a driver as the only way to control locks, alarms, fire or life-safety systems.

12. Warranty and liability

For 30 days after purchase, if a driver doesn't work as described on its product page on a supported system, your remedy is a refund under the Refund Policy. Otherwise, drivers are provided as is, and the disclaimers and limit of liability in the Terms of Service apply.

13. Ending the license

A license ends if it is refunded, if you break this policy and don't fix it within 14 days of our notice (or right away for sharing or tampering), or if you ask us to cancel it. If we stop selling a driver or close our business, licenses you've paid for keep working on the projects where they're active. If we ever shut down the license servers, we'll first publish a final release or unlock that lets paid drivers run without check-ins.

14. Questions

Email support@fixxydriver.com.