Privacy Policy

This policy explains what personal information Fixxy Driver collects, why, who we share it with, and the choices you have. Fixxy Driver is run by Papaya Web Services LLC ("we", "us"). It covers this website, the dealer portal, our drivers' license and update check-ins, the Fixxy Cloud Driver and remote support, and the Ask Fixxy assistant.

1. What we collect

Account details. Name, company, job title, email, phone, website and Control4 dealer account, plus your password (stored only as a one-way hash). Staff you add to your account give us the same details.

Google sign-in. If you sign in with Google, Google sends us your name, email address and a Google account ID. We don't get your Google password, contacts, files or anything else in your Google account.

Orders and payments. What you bought, prices, promo codes, taxes, refunds and order history. Stripe collects your card details directly. Stripe tells us whether the payment worked and may share limited details like card brand, last four digits and billing country. We never see or store your full card number.

License and controller data. When a driver activates or checks in, it sends: the controller's ID (based on its network hardware address), the controller name, the Control4 OS version, the driver and driver version, the public IP address it connected from, and the time. For a project linked to the Fixxy cloud, we also store the project label you choose and the list of Fixxy drivers installed on it.

Remote support sessions. When you open a diagnose or fix session, the commands you send and the results the controller returns pass through our relay and are logged so we can support you.

Support, requests and messages. Support tickets and replies, driver requests and votes, and anything you send us by email.

Ask Fixxy chats. Your messages, the assistant's answers, which page you were on, your IP address, and any actions the assistant took for you. Guests who want a reply give us an email address.

Emails we send. A log of each email we send you (recipient, subject, content and delivery status) and your email preferences.

Technical data. IP address, browser type, pages requested and timestamps in our server logs, and records of sign-ins, password resets and admin actions for security.

2. What we don't collect

Drivers don't send us your clients' names, addresses, phone numbers or what they watch, listen to or search for. We don't use advertising cookies, cross-site tracking or third-party analytics. We don't sell or rent personal information, and we don't share it for cross-context behavioral advertising.

3. How we use it

• To create and secure your account and confirm you're a dealer.
• To take payment, deliver licenses and downloads, and send receipts.
• To activate licenses, keep them valid, move them between controllers, and stop license sharing.
• To tell you about driver updates and deliver them.
• To answer tickets, run Ask Fixxy, and handle remote support sessions.
• To send account emails (receipts, verification, password resets, demo reminders, ticket replies). Optional emails, like release announcements, follow the preferences in your account, and you can turn them off.
• To prevent fraud and abuse, enforce our terms, and keep records the law requires (like tax records).
• To fix bugs and improve our drivers, site and assistant.

4. Who we share it with

We share personal information only with service providers that help us run the Service, and only what they need:

• Stripe: payments, refunds and fraud prevention. Stripe's use is covered by its own privacy policy.
• Google: Google sign-in (if you use it), Google Fonts (your browser loads our heading font from Google's servers, which receive your IP address), and Google Workspace for business email.
• AI providers (Anthropic, OpenAI and Google): Ask Fixxy chats are sent to one or more of these providers to generate answers. We also may use them internally to help write support replies and documentation. We use their paid business APIs. Under those terms the providers don't train their models on our data, and they may keep it for a limited time for safety and abuse monitoring.
• Hosting, DNS and email delivery: the companies that host our servers in the United States, provide DNS and security, and deliver our email.

We may also disclose information if the law requires it, to protect our rights or someone's safety, or to a buyer or successor if the business is sold or reorganized. In that case this policy continues to apply.

5. AI-powered drivers

Some drivers, like AI Concierge, send requests from the controller straight to an AI provider using an API key that you or your client supply. Those requests don't pass through our servers, and the provider's own terms and privacy policy apply. If a client asks to send us a support report from such a driver, the report arrives as a support ticket and is handled under this policy.

6. Your clients' systems

For controller and project data from client sites, we process the data on your behalf to provide licensing, updates and remote support. You're responsible for telling your clients about the drivers you install and getting any permission the law requires. If one of your clients asks us about their data, we'll refer them to you and help you respond.

7. Cookies and browser storage

We use only the cookies the site needs to work: a session cookie that keeps you signed in and remembers your Ask Fixxy conversation, and a security cookie that protects forms. The site may also store small preferences in your browser. We don't use advertising or analytics cookies, so there's nothing to opt out of.

8. How long we keep it

• Account details: while your account is open. Ask us to close it and we'll delete or anonymize them, except what the law or our accounting records require us to keep.
• Orders, payments, refunds and licenses: at least 7 years, for tax and accounting.
• License and controller check-in data: as long as the license exists.
• Support tickets, remote support logs, Ask Fixxy chats, and email and security logs: as long as they help us support you, fix problems and protect the service.

We don't delete on a fixed schedule. You can ask us to delete your data at any time (see section 10), and we'll remove anything we aren't required to keep.

9. Security

We use encrypted connections (HTTPS), hashed passwords, signed license tokens, rate limits on sign-in and reset, and access limited to staff who need it. No system is perfectly secure. If a breach affects your personal information, we'll notify you as the law requires.

10. Your choices and rights

You can update most account details and email preferences in your portal. You can also ask us to:

• tell you what personal information we have about you and give you a copy;
• correct it;
• delete it (we'll keep what the law requires, like order and tax records);
• stop optional emails.

Email support@fixxydriver.com from the address on your account. We'll confirm your identity before acting and respond within 30 days (45 days where state law allows). We won't treat you differently for using these rights. You can use an authorized agent if your state allows it.

California and other US states. In the last 12 months we collected the categories listed in section 1: identifiers, commercial information, internet and network activity, and professional information. We used them for the purposes in section 3 and disclosed them only to the service providers in section 4. We haven't sold or shared personal information for advertising. We don't collect sensitive personal information for inferring characteristics.

EEA, UK and Switzerland. We rely on contract (to provide the Service), legitimate interests (security, fraud prevention, improving the Service), legal obligation (tax records) and consent (optional emails). You can also object to or restrict processing, ask for data portability, and complain to your local data protection authority. Your information is processed in the United States. Our providers use approved transfer safeguards such as standard contractual clauses.

11. Children

The Service is for businesses and isn't meant for anyone under 18. We don't knowingly collect children's information.

12. Changes

We'll post any update here with a new date. If a change is material, we'll email account holders before it takes effect.

13. Contact

Papaya Web Services LLC, doing business as Fixxy Driver. Email support@fixxydriver.com with any privacy question or request.